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Setting: A hotel front desk where your room has problems

Character: A hotel manager named Isabel

Tasks

• Describir el problema con tu habitación

  Describe the problem with your room

• Expresar frustración educadamente

  Express frustration politely

• Negociar una solución (cambio de habitación, descuento, reembolso)

  Negotiate a solution (room change, discount, refund)

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